Terms and Conditions

Terms and Conditions


By booking a course with us digitally / verbally over the phone or in person you agree to the following terms and conditions of our organization.


If you book a classroom course by paying a deposit only; you must pay the balance invoice within next 48 hours. If you book an online course with a deposit only; you must pay the balance invoice within 5 days or your access to the learning platform could be restricted. Online Course contents will remain available for a duration of 6 months even after passing the qualification for Domestic Energy Assessor course and 12 months for Non Domestic Energy Assessor Courses.


Condition of Use

By accessing and continuing to use this site users accept and undertake to abide by Training Move conditions of use set out below.Use of this site for any purpose that is unlawful, or in any manner that could exceed authorised access, damage, disable, overburden or impair the operation of this site, or any other party's use or enjoyment of this site is strictly prohibited. Users are prohibited from violating or attempting to violate the security of the Training Move web site, including accessing data not intended for such User or logging into a server or account which such User is not authorised to access, attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation; attempting to interfere with service to any user, host or network, forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting, or taking any action in order to obtain services to which such User is not entitled. Violations of system or network security may result in civil or criminal liability. Training Move will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations.

Users of this web site may be monitored to ensure compliance with these Terms of Use - Users of this website consent to this monitoring in order to ensure the security and availability of this web site. The information in the web site is subject to change from time to time, without notice, as deemed appropriate by the college. The web site is not intended to be, and should not be considered, a contract between the college and any student or other person. The programs and courses outlined here will be offered, subject to sufficient enrolment, the availability of competent teachers and the provisions of adequate facilities. Some hypertext links on the Training Move web site link to external web sites and sources. Training Move provides these links as a courtesy reference and is not responsible for the delivery of content from external providers. Users should also be aware that the Training Move Privacy Policy only covers web pages located on Training Move websites. Users should take care and examine the privacy policies of such external web sites.



Unless otherwise explicitly stated, all information on this server is copyright Lincoln College / Training Move, irrespective of whether a copyright symbol and statement is present. Lincoln College / Training Move takes every reasonable care to avoid infringing copyright law. If you have reason to believe that materials published on the Website may infringe the copyright of another individual or organisation, you should inform the Webmaster at  info@trainingmove.co.uk so that the materials in question can be removed pending further investigation.

Although care has been taken in preparing the information supplied on this web server, Lincoln College / Training Move does not and cannot guarantee the accuracy of it, as the content of the pages is subject to change in response to circumstances beyond the College control. In no event will Lincoln College / Training Move be held liable for any damages arising out of the use of the information held on this server. Information published on the Website may be removed, edited, and supplemented without prior warning. College accepts no responsibility for the content of external web pages.

The College Web pages are maintained and are regularly updated and improved. As it is available, new content is added. Although we attempt to keep information in the College Web accurate, you assume the risk that the information and materials on this Web site could be incomplete, inaccurate, out of date, or may not meet your needs and requirements. With respect to any information available from this College Web site, neither College nor its employees assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights.


Data Protection:

Training Move will process your personal data in order to register you with awarding bodies. Your data will not be used for future marketing purposes or shared with 3rd parties. However, if you are studying in a group of students for a same course then sometimes we may send group emails to all students which may reveal your name, email ID and other information to group members. If you wish not to be included in such an email then please let us know prior to your training day. Please be aware that booking a course gives centre a consent to use your information according to centre's data protection policy.


Cancellation / Refund Policy:

A booked course can be cancelled within 48 hours before course start date. You can do so by sending an email only to info@trainingmove.co.uk. Any fee paid towards booking the course shall not be refunded however, we may consider you to use this fee towards future training booking. Full fee will be payable by a student if a course is not cancelled atleast 48 hours before course start date or within 48 hours after booking an online course. If a course is booked less than 48 hours before the course start date then full course fee will be payable and this will be non refundable. Fee paid towards a training course does not gurantee completion of a qualification. No refund will be paid if a student does not complete a course or quit a training course. Training centre reserves a right to cancel any course before or during training. If a course is cancelled by centre before the start of training date ; a full refund will be paid. If a course is cancelled by centre due to misconduct / malpractise or any other disciplinary reasons then no refund will be issued and full fee will be applicable.


If you book a classroom course by paying a deposit only; you must pay the balance invoice within next 48 hours. If you book an online course with a deposit only; you must pay the balance invoice within 5 days or your access to the learning platform could be restricted. Online Course contents will remain available for a duration of 6 months even after passing the qualification for Domestic Energy Assessor course and 12 months for Non Domestic Energy Assessor Courses.


Complaints Procedure:

1.0 Training Move is committed to providing a good quality service to all students within the College community. There may, however, be times when individuals may experience a quality of academic or service delivery which they feel falls short of the standard reasonably expected of the College. The College provides a simple, accessible procedure by which students can make their views known and receive an appropriate response, and which can help us improve service and procedures where appropriate.

The College defines a complaint as an expression of dissatisfaction with the standards of services provided by the College, or with the actions or any lack of action by the College, its agents, staff or students. A request for a new or different service or provision does not constitute a complaint but students at Training Move can express their views on such matters to an appropriate manager. The complaints procedure may not be used to express complaints about individuals or organizations with which the College does not have a contractual relationship.

For the purposes of this procedure, the term “student” means any registered student, applicant.


2.0 Informal Investigation
Every effort should be made to resolve the complaint informally with the individual who holds responsibility for the matter which is the subject of the complaint. Where the issue cannot be resolved at this level, the complaint should be raised with the Centre Manager or Registrar, depending on the nature of the complaint. The Centre Manager or Registrar will continue attempt to resolve the complaint on an informal basis to the satisfaction of all those involved.


3.0 Formal Investigation
It is important that these informal procedures are exhausted before a formal complaint is made. If an informal complaint has not been resolved by the Centre Manager or Registrar within three working weeks, a formal complaint may be submitted in writing to:

Training Move,

Principal or Registrar

10 Oxford Road,




The letter of complaint should set out brief details of the nature of the complaint, the informal efforts so far made to resolve it, an explanation of why the student continues to feel dissatisfied, and an indication of the redress or resolution which is desired. Any documents or correspondence relevant to the complaint should be enclosed. Students are advised to keep copies of all correspondence and accompanying documentation.

Complaints relating to matters which occurred more than six months previously will not normally be considered. Complaints concerning matter of academic judgment are outside the scope of this procedure and will not be considered.

The College’s Centre Manager will acknowledge receipt of the complaint within ten working days.

3.1 Depending on the nature of the complaint, the College’s Centre Manager or registrar will assign it for investigation to an appropriate member of the College’s staff not previously involved in the informal investigation. The letter of acknowledgement will provide the name and position of the investigator and an indication of the timescale in which a formal response can be expected. It can take from 4 to 6 weeks to send a formal response. In the event that the investigation takes longer than expected, a further letter will be sent which will indicate the revised timescale. 

3.2 Students are advised that copies of correspondence and accompanying documents will be made available to the investigator and possibly also to staff assisting or providing information to him or her. Confidentially will, however, be maintained as far as is consistent with a proper investigation of the complaint. The investigator will be mindful of the need to protect the interests of any staff or students who may be the subject of a complaint. If you do not wish a particular member of staff to see any correspondence or documentation, you should make this clear in your letter of complaint, together with the reasons for the request.

3.3 The investigator will be responsible for undertaking a full and fair examination of the  issues raised in the complaint, with due regard to the scale and seriousness of the complaint.

The investigator may determine who, if anyone will be interviewed during the course of the investigation and from whom any written submissions will be sought. Students will not normally be invited to present a complaint in person. At the end of the investigative process, the investigator will provide a short report of his/her findings to the  Centre Manager and Director.

3.4 Training Move will inform the investigator’s report to the student and will maintain a formal record of the complaint and its outcome. Should the investigator uphold the complaint, in full or in part,  TRAINING MOVE  will provide information as to what action will be taken by the College.


4.0 Review of Investigation

Where a complaint is not upheld, students have a right of appeal against the findings. Appeals must be made in writing to the Training Move within ten working days of the date of the letter detailing the outcome of the complaint.



An appeal may be based on:

  • a challenge to the findings of fact
  • a claim that the procedure has been implemented improperly
  • new evidence or information not available at the previous stage

5.1 The grounds for the appeal should be set out in the letter. Appeals not based on one or more of these grounds will not be considered.

Depending on the grounds for appeal,  TRAINING MOVE  will either refer the matter back to the original investigator for further consideration, or will he/she review the findings of the investigation or ask another senior member of staff to do so. The College will provide the appellant with the name and position of the reviewer and an indication of the timescale in which a formal response can be expected. In the event that the review takes longer than expected, a further letter will be sent which will indicate the revised timescale.

Following the review, the Director / Principal of  TRAINING MOVE  will make the decision known in writing to the appellant. This decision shall be final.

5.2 Where a complaint has been upheld, but the student is dissatisfied with the action proposed by the College, the student should write to the Director / Principal of  TRAINING MOVE  to explain the reasons and to make any alternative proposal. The Director / Principal of  TRAINING MOVE  shall at his/her absolute discretion refer the alternative proposal either to the original investigator or to another senior member of staff for consideration and will inform the student of the outcome. This decision shall be final.

The  TRAINING MOVE  Centre Manager shall be responsible for keeping a full record of all formal complaints and associated records.


If student remains dissatisfied with the outcome of appeal he/she may contact awarding body to escalate this further but students cannot raise any complains directly with Awarding bodies.

Complaints procedures of awarding bodies can be found from their website.



6.0 Assessment of Academic Performance
The fact that a student has made a complaint shall not in any way prejudice the assessment of his or her academic performance. A student who has made a complaint and is concerned that this has adversely affected the assessment of his or her coursework or examination may request that the work is reviewed by an external examiner.

Such a request must be made to the Registrar at least ten days before the first formal examination or the submission date for the last coursework assignment, whichever is the earlier, in the term in which the complaint was first raised. The letter must state: The student’s name and student reference number.